Client case study: Longfield Medical Practice

“Wouldn’t go anywhere else!” – AppLocum gives Longfield Medical Practice confidence in filling staffing needs and minimises stressful admin.

Justine, Office and Rota Manager at Longfield Medical Practice, spoke to us about her experience with AppLocum. She has been working with AppLocum for about four years and hires a range of locums based on needs. The practice has two GPs but 6000 patients so there is a big workload. They use AppLocum for holiday and sickness cover to stop paperwork building up. During the pandemic, it has been busier than ever.

Challenge 1: Didn’t have a rapport with other agencies and felt like it was just a job for them.

AppLocum’s solution: Providing a strong level of communication, with a friendly and professional approach.

Challenge 2: Finding locums was stressful. Other agencies wouldn’t get back to her after she gave them her requirements.

AppLocum’s solution: Locum staffing is now stress-free. She has confidence that AppLocum will find the staff she needs and the locums are excellent.

Challenge 3: Looking for locums at the last minute would always took a lot of time. It meant ringing multiple agencies and working through a list from best to worst, hoping one of them has something.

AppLocum’s solution: Working with AppLocum takes much less time and saves a lot of admin work. She can just make a call and send a quick email with the dates and she knows that the consultant has it sorted. She no longer has to worry.

Result

Justine said that her experience with AppLocum has been excellent and she “wouldn’t go anywhere else”. She has a lot of confidence in her main consultant Saj and said she feels like “he’s my right-hand man” even though they don’t work in an office together and she can count on him 100% for what she needs. After dealing with other locum agencies in the past who make false promises and don’t get back to you, she really appreciates the level of honesty and commitment from Saj.

Working with AppLocum has been an easy, efficient process. The quality of locums is excellent: they make a strong impression on the patients, who continue to ask about them after they’ve finished their placement. AppLocum has given Longfield Medical Practice confidence in finding the locums they need, reducing stress and workload in the process.