Key Accounts Manager

Salaried
Bolton
Posted 9 months ago

About the role

Are you passionate about customers and service?

Our Key Accounts Managers are exceptional at providing service to our candidates and clients. They will have a passion for customer service and always go the extra mile. They will seek out opportunities to further grow AppLocum’s presence and represent AppLocum in a manner that displays our values. They will understand the requirements of the client and candidate in question and seek to deliver these whilst setting clear and realistic expectations.

 

About You

Experience in recruitment is not necessary. We are looking for driven people that match our values, putting customers at the heart of everything we do and want to play a pivotal part in achieving AppLocum’s mission. We will provide you with all the training and support necessary to be successful in your role, but in return we expect you to:

 

-Care. For your colleagues, customer, and clients. Money is a by-product of what we do. Whilst we offer a great commission scheme that rewards those hitting targets, our focus is our customers and making their lives better.

-Be loyal. Stand up for and support your colleagues and AppLocum. Protect and build on our reputation.

-Show integrity. Do the right thing even when no-one is looking. Make good choices. Act for the greater good. Be ethical. Be reliable. Be the kind of person that gets to work a little early and does not look to dash out the door bang on 5.30pm, because you don’t want to leave until your customer is happy

-Be motivated. Strive for better. Choose the right attitude every day. We want to give you the space and support to be the very best you, that you can be and to never feel you must be someone else. We respect and admire people of all different backgrounds, ensuring everyone has equal opportunity to be the best versions of themselves that they can be.

-Be brave. Dare to be different. Be open minded. Do not be afraid to challenge concepts or people if it is the right thing to do. Be prepared to give constructive feedback, to own up to your mistakes, and try new things with enthusiasm.

 

Skills Required

-A passion for service – putting the customer at the heart of everything you do

-Strong communication and interpersonal skills, able to build relationships of trust

-Teamwork – to act as part of the wider AppLocum team working towards common goals and objectives

-The ability to handle multiple priorities and problem solve, meeting deadlines always

-IT skills – confident in using outlook, word, excel and other databases

-Analytical skills – able to understand customer needs and provide solutions

 

The Rest

-Great office location in Bolton, just off St Peters Way, no more commuting to city centre locations!

-37.5 hours per week, Monday to Friday between the hours of 0800 and 1800hrs (rota agreed by line manager)

-You will be expected to work as part of an on-call rota, which means you will have a mobile phone and laptop during evenings and weekends around 15-20% of the time (it is moved around a team of 5-8 team members). Any holidays / events are taking into consideration and our team look after each other in this regard

-Starting salary £18,000. Salary is reviewed every January and you will be moved up our salary ladder to maximum of £27,000 based on performance indicators

-Fair and consistent commission scheme based on multiple of salary with ability to earn up to 12.5% of all gross margin invoiced (uncapped)

-20 days holiday plus bank holidays, with a day off for your birthday after 12 months service and an extra day’s annual leave for each year of service up to a maximum of 25 days

-Access to our Employee Assistance Programme

 

So, if you are passionate about making lives better, and being the best you that you can be, what are you waiting for? Come and join the AppLocum mission.

 

Application deadline: 17/04/2021

Expected start date: 17/05/2021

Job Types: Full-time, Permanent

Salary: £18,000.00-£27,000.00 per year

 

Additional pay:

-Commission pay

 

Benefits:

-Additional leave

-Company events

-On-site parking

-Wellness programmes

 

Schedule:

-Monday to Friday

 

Experience:

-Customer Service: 1 year (required)

 

Job Duties:

-Manage multiple accounts, ensuring that a high level of customer retention and satisfaction is maintained

-Other duties as requested

 

COVID-19 precaution(s):

-Working remotely is supported where isolation is necessary, within the office we follow strict guidelines to keep our employees safe and well.

-Remote interview process

-Personal protective equipment provided or required

-Temperature screenings

-Social distancing guidelines in place

-Virtual meetings

-Sanitisation, disinfection or cleaning procedures in place

Job Features

Job CategoryKey Accounts Manager

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